Objective 5: Patient Electronic Access to Health Information

To be included in the denominator:

• Patient must be seen by the EP during the reporting period

To be included in the numerator:

• Patient or patient-authorized representative must have an active patient portal account prior to the patient’s first visit during the reporting period

AND

• The patient or patient-authorized representative must be provided instructions to access the patient’s health information from the patient portal using a third-party application prior to the patient’s first visit during the reporting period

AND

• Encounter in which patient was seen must be finalized by the EP within 48 hours of the visit date

To enroll a patient or patient-authorized representative in the patient portal, go to Tools > Patient Portal > Add Patient/Alternate

Prior to creating a patient portal account for a patient-authorized representative, the representative must be added as an alternate contact in the patient’s chart. To add a patient-authorized representative as an alternate contact, go to Chart > Demographics > Contacts > Alternate > Update

The Patient Portal Access checkbox must be selected to authorize portal access for the representative.

Provide Portal API Access Information

1. Go to Tools > Patient Portal > Print Patient QR Code
2. Enter patient search criteria and click Search
3. Select patient and click OK
4. Instructions will be generated as a PDF
   1. Provide this document to the portal account holder

Warning

The QR code on the instruction sheet is unique per patient and cannot be duplicated or shared among different patient portal accounts

To be included in the denominator:

• Patient must be seen by the EP during the reporting period

To be included in the numerator:

• Patient-specific educational resources must be accessed from the encounter during the calendar year

AND

• Acknowledgment that education was provided electronically to the patient must be documented in the encounter during the calendar year

Patient-specific education resources can be accessed from the following tabs in an encounter:

• Allergies/Med Hx
• Flowsheets/Labs > Scanned/E-Labs
• Assessment
• Medications
• Plan/Disposition

To access patient-specific education resources from the Allergies/Med Hx or Medications tab, click (Infobutton) next to the medication name OR click the medication name hyperlink

To access patient-specific education resources from the Flowsheets/Labs > Scanned/E-Labs tab, click in the Pt Ed column for the selected lab result

To access patient-specific education resources from the Assessment tab, click (Infobutton) next to the selected problem OR click in the Pt Ed column for the selected problem

To access patient-specific education resources from the Plan/Disposition tab, click the Patient Education Resources button

• Patients seen more than once during the reporting period will only count once toward the measure.
• In Sevocity, 48 hours is calculated based on business days (Monday – Friday) and does not include weekend days (Saturday – Sunday).
• For Measure 1, patient portal account must be active prior to the finalization of the patient’s first encounter during the reporting period.
• For Measure 1, the steps to provide instructions to access the patient’s health information from the patient portal using a third party application must occur prior to the finalization of the patient’s first encounter during the reporting period.
• For Measure 1, if a patient is seen more than once during the reporting period, the patient must meet the numerator conditions during their first visit and all subsequent visits during the reporting period to remain in the numerator.
  • Patients who meet the numerator during their first visit but fail to meet the numerator during their second or subsequent visits during the reporting period will be removed from the numerator.
  • Patients who do not meet the numerator during their first visit are not eligible to meet the numerator during any subsequent visits during the reporting period.