Section
Patient Portal
About Patient Portal
The patient portal is a secure, online tool that enables patients to access their health information and provides them with the ability to communicate securely with the clinic.
Clinical Uses for the Patient Portal
For clinicians, the patient portal can improve patient engagement and streamline communication between the clinic and its patients. Providers and clinic staff can use the portal to:
- Provide visit notes, follow-up plans, and patient education
- Notify patients about lab results
- Notify patients about changes to clinic hours
- Request updated patient contact or insurance information
Patient Uses for the Patient Portal
Patients can use the portal to:
- View, download, and transmit their health information
- Request a non-urgent appointment or cancel a scheduled appointment
- Request a medication refill
- Submit patient-generated health data, such as blood pressure logs
- Ask general, non-urgent questions or follow-up questions from a previous visit
Note
Patient portal enrollments and account maintenance are the sole responsibility of the clinic. Patients who need assistance with or have questions about their portal account must contact the clinic.
Security
Sevocity’s patient portal functionality is ONC 2015 Edition Certified in accordance with criteria: 170.315 (d)(1-3), 170.315 (d)(8-9), 170.315 (e)(1-3), and 170.315 (g)(6).
What’s Next?
Articles
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Patient Portal Access
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Patient Portal Inbox
The Patient Portal Inbox displays messages received from patients. From the Patient Portal Inbox, users can reply to messages, store message attachments, and create and send new messages.
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Patient Portal API
Sevocity has developed an application programming interface (API) for its patient portal which allows other systems to connect to a patient’s portal account. This is designed to enable patients to share their health information with a third-party vendor of their choosing. Access to a patient’s health information on the patient portal can only be initiated […]
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Enrolling Patients in the Portal
Patients must have a patient portal account before any communication can be exchanged through the portal. Patients can also authorize a representative to access their health information on their behalf, including access to the patient portal.
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Patient Use of the Portal
A patient’s level of engagement with the patient portal is dependent on their ability to log in to and navigate through the portal. After enrolling a patient in the portal, clinic staff are encouraged to explain the features and benefits of the portal to the patient. Clinic staff may also assist the patient with logging […]