Reset Lock

When attempting to open a locked encounter or referral, a message stating the record is being edited will display:

Clicking OK will dismiss the message but the encounter or referral will not be accessible for editing, even by the user listed as the current editor.

1. Go to Tools > Administration > Reset Lock > Reset Patient Record Lock
2. Enter the search criteria for the patient with the locked encounter
3. Click Search
4. Select the patient from the search results list and click OK
5. Click OK to acknowledge the encounter will be unlocked

1. Go to Tools > Administration > Reset Lock > Reset Patient Referral Lock
2. Enter search criteria for the patient with the locked referral
3. Click Search
4. Select the patient from the search results list and click OK
5. Click OK to acknowledge the referral will be unlocked